Privacy Policy

Last Updated: July 14, 2025

1. Introduction

Welcome to MyPilot ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("MyPilot App") and our website at mypilot.app (collectively, the "Services").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our Services. By using our Services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account
Enter flight information and travel preferences
Complete profile information and anxiety assessment questionnaires
Subscribe to our newsletters or marketing communications
Contact our customer support team
Participate in surveys, promotions, or feedback programs
Purchase premium subscriptions or in-app features
Connect with our social media accounts
Provide reviews or testimonials

This information may include your name, email address, phone number, date of birth, flight details, travel history, anxiety levels and triggers, payment information, and preferences for notifications and content personalization.

2.2 Usage Data and Analytics

When you access the Services, we may automatically collect certain information about your device and usage, including:

Device type, model, operating system, and browser type and version
Device identifiers such as IP address, advertising ID, and device ID
App usage statistics, session duration, and interaction patterns
Accelerometer and gyroscope data (only during active turbulence tracking)
Time zones and geographic locations (with your permission)
Network information and connection quality
Crash reports and performance data
Feature usage and user journey analytics
Search queries and content interactions

2.3 Location Data

With your explicit permission, we collect precise location information from your device when you use our turbulence tracking features. This information is necessary to provide you with accurate turbulence monitoring and anxiety management tools during your flight. You can control location permissions through your device settings at any time.

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities and to enhance your experience. These technologies help us:

Remember your preferences and settings
Provide personalized content and recommendations
Analyze website traffic and usage patterns
Deliver targeted advertising and marketing messages
Improve website performance and functionality

You can control cookie preferences through your browser settings, though disabling cookies may affect some functionality of our Services.

2.5 Third-Party Information

We may receive information about you from third-party sources, including:

Social media platforms when you connect your accounts
Analytics and advertising partners
Payment processors and app stores
Public aviation databases for flight information
Weather and turbulence data providers

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision and Improvement

To provide and maintain our Services and core functionality
To personalize your experience and deliver tailored content and recommendations
To improve and optimize our application, website, and user experience
To provide real-time turbulence forecasting and tracking
To deliver personalized anxiety management tools and techniques
To analyze usage patterns and troubleshoot technical issues
To develop new features and services

3.2 Communication and Support

To communicate with you about updates, support, and service announcements
To respond to your inquiries and provide customer support
To send you newsletters and educational content (with your consent)
To notify you about changes to our Services or policies

3.3 Marketing and Advertising

To deliver promotional offers and marketing communications (with your consent)
To show you relevant advertisements on our platform and third-party sites
To measure the effectiveness of our marketing campaigns
To conduct market research and gather feedback

3.4 Security and Legal Compliance

To protect the security and integrity of our Services
To prevent fraud, abuse, and unauthorized access
To comply with legal obligations and regulatory requirements
To enforce our Terms of Service and other policies

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific information and context:

Consent: When you have given us clear consent to process your personal information for specific purposes
Contract: When processing is necessary to perform a contract with you or to take steps at your request before entering into a contract
Legal Obligation: When processing is necessary to comply with a legal obligation
Legitimate Interests: When processing is necessary for our legitimate interests and your rights do not override those interests

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers and Business Partners

Technology Partners: Cloud hosting, data storage, and infrastructure providers
Analytics Services: Companies that help us understand user behavior and app performance
Payment Processors: Third-party services that handle subscription and payment processing
Customer Support: Tools and platforms that help us provide customer service
Marketing Partners: Email service providers and advertising platforms
Aviation Data Providers: Services that provide flight and weather information

5.2 Legal and Regulatory Requirements

When required by law, regulation, or court order
In response to valid requests by public authorities or law enforcement
To protect our rights, property, or safety, or that of our users or others
To investigate potential violations of our Terms of Service

5.3 Business Transfers

If we are involved in a merger, acquisition, financing, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5.4 Aggregated and De-identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, analytics, or business purposes.

We do not sell your personal information to third parties for their marketing purposes.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. When we transfer your personal information to other countries, we implement appropriate safeguards to protect your information, including:

Standard contractual clauses approved by the European Commission
Adequacy decisions by relevant authorities
Certification schemes and codes of conduct
Other legally recognized transfer mechanisms

7. Data Security

We implement comprehensive technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

Encryption of data in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication mechanisms
Employee training on data protection and security
Incident response and breach notification procedures
Regular software updates and security patches

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and keep your account information confidential.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

Account Information: Until you delete your account plus 30 days for backup purposes
Usage Data: Up to 2 years for analytics and service improvement
Support Communications: Up to 3 years for quality assurance and legal purposes
Payment Information: As required by tax and accounting regulations (typically 7 years)
Marketing Data: Until you unsubscribe or withdraw consent

When we no longer need your personal information, we will securely delete or anonymize it.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

9.1 General Rights

Access: Right to access and receive a copy of your personal information
Correction: Right to correct inaccurate or incomplete personal information
Deletion: Right to request deletion of your personal information
Restriction: Right to restrict our processing of your personal information
Objection: Right to object to our processing of your personal information
Portability: Right to receive your personal information in a portable format
Withdraw Consent: Right to withdraw consent where processing is based on consent

9.2 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

Right to know what personal information we collect, use, disclose, and sell
Right to request deletion of personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights

9.3 Exercising Your Rights

To exercise these rights, please contact us at info@mypilot.app or through your account settings. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request.

10. Marketing Communications

We may send you promotional emails, newsletters, and other marketing communications about our Services and related topics. You can:

Opt-out of marketing emails by clicking the unsubscribe link in any email
Manage your communication preferences in your account settings
Contact us directly to update your preferences

Please note that even if you opt-out of marketing communications, we may still send you transactional emails related to your account and use of our Services.

11. Third-Party Services and Links

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by us. This Privacy Policy does not apply to these third-party services. We encourage you to review the privacy policies of any third-party services you visit or use.

We integrate with various third-party services to enhance our functionality, including social media platforms, payment processors, and analytics providers. These integrations are governed by the respective privacy policies of those services.

12. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

13. Automated Decision-Making and Profiling

We may use automated decision-making and profiling to personalize your experience and provide relevant content and recommendations. This includes:

Personalizing anxiety management techniques based on your profile and usage patterns
Customizing turbulence notifications and alerts
Recommending relevant content and features
Detecting and preventing fraud or abuse

You have the right to request human intervention in automated decision-making processes that significantly affect you.

14. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable law. We will provide information about the nature of the breach, the data involved, and the steps we are taking to address the situation.

15. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of any material changes by:

Posting the new Privacy Policy on this page and updating the "Last Updated" date
Sending you an email notification (if you have provided your email address)
Providing a prominent notice in our app or on our website

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: info@mypilot.app
Privacy Officer: privacy@mypilot.app
Data Protection Officer: dpo@mypilot.app

MyPilot Pty Ltd
123 Aviation Way
Sydney, NSW 2000
Australia

Phone: +61 2 1234 5678
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM AEST

17. Supervisory Authority

If you are located in the EEA and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority. For residents of other jurisdictions, you may contact your local privacy regulator or data protection authority.